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WARRANTY
Mistral and INPA Warranty Information
Warranty protects you from manufacturing defects caused by improper
milling, grading, staining and coating as long as you own your home.
Damages due to improper transportation, storage, moisture, installation,
or any other cause are not covered. This warranty is applicable to
replacing the material only in excess of 5%, excluding all other costs,
such as transportation, installation, storage, cutting allowance etc.
The
warranty covers the finish for 25 years under normal residential traffic
conditions. Warranty does not cover indentations, scratches or damages
caused by negligence, water, stains, abuse, accidents, extreme
environmental conditions, improper maintenance, insufficient protection
and failure to follow manufacturer's installation instructions.
Installer/owner responsibility
Beautiful hardwood flooring is a natural product and therefore, not
perfect. Our flooring is manufactured in accordance with accepted industry
standards which permit a defect tolerance to to exceed 5%. The defects
maybe natural or that of the manufacturing. Prior to installation of any
hardwood flooring product, the installer must determine that the job-site
environment and the sub surfaces involved, meet or exceed all requirements
as stipulated in installations instructions. The hardwood declines any
responsibility associated with sub surface of job-site environment
deficiencies. The installer/owner has final inspection responsibility as
to grade, manufacture selectivity and hold out or cut off pieces with
glaring defects whatever the cause. Use of stain, filler or putty stick
for defect correction during installation should be accepted as normal
procedure. When hardwood flooring is ordered, 5% must be added to the
actual square footage for tolerated defects and the waste due to the cuts.
Should an individual piece be doubtful as to grade, manufacture of factory
finish, the installer should not use the piece.
PRE-INSTALLATION WARRANTY EXPIRES UPON
INSTALLATION.
THE INSTALLER/OWNER HAS THE RESPONSIBILITY TO
CAREFULLY INSPECT
THE PRODUCT BEFORE INSTALLATION FOR MILLING,
DIMENSION OR VISUAL DEFECTS.
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